1. Order Processing
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Orders are processed within 1-3 business days of receiving payment. Please note that orders placed on weekends or holidays will be processed on the next business day.
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Once your order is processed, you will receive a confirmation email with tracking details once the package has shipped.
2. Domestic Shipping
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We offer standard and expedited shipping options within the country.
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Standard Shipping: Estimated delivery within 5-7 business days.
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Expedited Shipping: Estimated delivery within 2-3 business days.
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Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
3. International Shipping
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We ship to select international locations. Delivery times and shipping fees for international orders vary by destination.
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International shipments may be subject to additional customs fees, import duties, or taxes, which are the responsibility of the recipient.
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Please allow 7-14 business days for international orders to arrive, although this may vary due to customs processing.
4. Shipping Carriers
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We partner with reputable carriers such as [Carrier A], [Carrier B], and [Carrier C] to ensure your order arrives safely and on time.
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The carrier for your shipment may vary based on your location and the shipping method selected during checkout.
5. Shipping Delays & Issues
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While we strive for prompt delivery, unforeseen circumstances (weather, carrier delays, etc.) may occasionally affect shipping times.
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If there is a significant delay in the delivery of your order, please contact our customer support team for assistance.
6. Lost or Damaged Packages
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If your package is lost or arrives damaged, please notify us within 7 days of the delivery date.
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We will work with the shipping carrier to investigate and resolve the issue. In some cases, a replacement or refund may be provided.
7. Order Tracking
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Once your order has shipped, a tracking number will be emailed to you.
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You can use this tracking number to monitor your shipment’s progress on the carrier’s website.
8. Contact Information
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For any questions regarding your shipment or to report any issues, please contact our customer service team at [Your Contact Email] or call [Your Contact Phone Number].
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Our customer service hours are Monday through Friday, [Your Business Hours].